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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
361 ratings and 207 comments received in the last 90 days.
08 May 2025
Mark Graham made the whole process smooth and provided regular updates.
07 May 2025
Great attention from the sales professional, Shannon, and in her absence the manager, James. Handover was comprehensivel and the car looked brilliant.
04 May 2025
The process was enjoyable, no pressure from the sales team to purchase the car everything went smoothly
02 May 2025
I got excellent service from the Sales team throughout. Good communication and always responsive to any enquiries I had
26 April 2025
The sales staff were first class, they went through all our options carefully and clearly and also gave a full explanation on any issues that we were unsure about.
22 April 2025
Fixed problems and showed care and compassion
08 April 2025
Shannon Amos looked after us immpeccably and was patient , informative and supportive throughout the process.
06 April 2025
It was personalised and Jack Bourne was extremely attentive and helpful
06 April 2025
Jack went the extra mile
03 April 2025
Kept up to date, car arrived as specified on time.
03 April 2025
As returning customers we were once again looked after fantastically well by Jack Bourne. His knowledge & explanation of the vehicles & options is first class, keeping us updated throughout. He is a pleasure to deal with & a credit to the company.
03 April 2025
Great service
01 April 2025
Jack and the team at Lookers Stoke were great.
30 March 2025
Dealer kept us informed on the progress of our order only downside was the dealer told us we couldn't have the special paint colour we wanted zakir orange, then a new facelift model was comming so couldn't have the outgoing model either
25 March 2025
Refreshing change to not have pressure and for the salesman to listen to our needs
25 March 2025
Kept updated, fabulous service from Jack Bourne
25 March 2025
Very efficient service through out.
23 March 2025
Very satisfied always a great service which is why we keep returning
20 March 2025
Finance problems quickly resolved
20 March 2025
Sales representative provided excellent service
18 March 2025
Jack was excellent, got me a great deal and very helpful
10 March 2025
Warm and inviting . Plenty of refreshments on offer and great atmosphere .
08 March 2025
The purchase was straight forward and I picked up the car about 3 days later.
07 March 2025
A straight forward none pressured environment, Natalia was a pleasure to deal with and had a professional approach very informative. On pick up there were marks left after the protection coat had been applied, not great had to repolish myself.
05 March 2025
I had a very good experience at the BMW Centre throughout the purchase process. All the staff I had dealings with were friendly, helpful and knowledgeable. They have done their utmost to resolve the issue with the car to my satisfaction.
05 March 2025
We were made to feel comfortable on picking our car up ,time was given to explain the car to us. Being elderly we didn't feel rushed
05 March 2025
Regular update with the car and costumer service was brilliant including hand over
05 March 2025
Very good service, knowledge and advice also very enjoyable hand over experience.
05 March 2025
Excellent service from my Dealership, the Salesman Mark Graham was excellent
05 March 2025
An excellent motability representative who can be relied upon to achieve the standard expected by a BMW business. Nothing was too much trouble for a representative who respected my disability. First class.
04 March 2025
Very satisfied, Shannon arranged a test drive in the i4 for us to help us make up our mind. This was really helpful & the new car is everything that we expected & more. She was very knowledgeable about the i4 & explained the electric process easily.
25 February 2025
I have had a good experience getting my new car. Thomas Herus was very helpful throughout the process. I even liked the reveal of my car which made my wife really happy. It was seamless as I did not have to spend hours with paperwork
18 February 2025
Just a good service
11 May 2025
Again, excellent customer service and easy to do business with.
10 May 2025
Great service rep
09 May 2025
The staff looked very well, kept me informed and provided the first class service.
09 May 2025
Brilliant
09 May 2025
There were some delays obtaining parts. I had a repair slot cancelled at 12 hours notice, and then was sent away in a loan car (after waiting for 4 hours) when other parts were not available.
09 May 2025
The service was carried out swiftly and I was kept in touch
09 May 2025
My car was sorted out ,I was kept informed as to what was happening and it arrived back earlier than I expected
08 May 2025
Friendly atmosphere, and very professional
07 May 2025
Work hasn't fixed the problem as I was told it would, tried to charge me even though I have 2 year warranty, told me my car had been washed and hoovered when it hadn't. A very disappointing amd extremely poor experience
06 May 2025
As above
05 May 2025
Primarily due to above. Kept me informed of work which would need doing and contacted me when my car was ready, as I had requested.
05 May 2025
Made me feel at ease.
04 May 2025
the service team were all very obliging
04 May 2025
Same reasons as above. Everything thoroughly explained and efficient.
04 May 2025
My old E82 has been given a new lease of life thanks to the work done by Lookers. Its performance so far has exceeded expectations. Thanks very much.
03 May 2025
Great customer care.
01 May 2025
Was told the car would be in the workshop Tuesday 22nd but didnt get seen until 24th. I was unable to use the car in this period. Poor service.
27 April 2025
I would have given 5* but for the fact that the front passenger seat was pushed as far forward as it could possibly go and the seat back was pushed down to a 45 degree angle to the seat. Lack of attention to detail.
26 April 2025
Very satisfied
26 April 2025
When my car is due for a service I am contacted by the team a booked in for a date and time to suit me the car is valeted Beloit is returned to me
25 April 2025
See above
23 April 2025
Looked after well
23 April 2025
Because you deserve it
21 April 2025
Great service.
21 April 2025
All work completed to a good standard and the price was fair.
21 April 2025
Seamless process car returned spick & span
21 April 2025
Got my car back when ask for it to be ready for, then had to book it back in for the map update. On not been ready, I was happy to pick it up the next day.
21 April 2025
Excellent service start to finish, Nick and Aaron were brilliant!!
20 April 2025
Great team to deal with.
20 April 2025
Very pleased no issues
20 April 2025
Dealing with issue and first time at the dealership
19 April 2025
Good service friendly and quick if booked in
18 April 2025
Can't fault service and courtesy given.
17 April 2025
Service advisor absolutely spot on, sorry I can remember the gentleman's name, extremely professional and helpful
16 April 2025
Very helpful assistant
16 April 2025
Messaged me at 1pm to say car ready for collection and when I arrived at 3.30pm it was not ready then they drove my car over a nail in their yard
16 April 2025
Service was superb. Staff was very nice.
16 April 2025
Work was done completely within the time frame stated, although car was not clean as stated
16 April 2025
Customer service
15 April 2025
The staff are greatly helpful and supportive of your needs.
15 April 2025
From dropping the car off to collecting the car it was dealt with professionally
15 April 2025
Very satisfied
15 April 2025
Always get a great service here (we have 2 BMW's and a Mini in the household)
15 April 2025
There was a problem resetting the service indicator but this was explained to me
15 April 2025
A main BMW dealership where I have bought my last 3 BMWs and my latest X3. Staff and technicians age first class.
13 April 2025
The service team arranged the recall and courtesy car and gave me ample time to collect and deliver it back.
12 April 2025
Staff are very helpful and are happy to help any anything. My car was serviced to high standards and cleaned throughly.
12 April 2025
Happy with the final outcome but I had to chase and that's not acceptable
12 April 2025
Friendly and warming service
11 April 2025
The issues were resolved within days and at my convenience. Aaron drove to me to collect my car and gave me a courtesy car on return. He was very keen to get my car fixed and back to me asap.
10 April 2025
Job was done a a quick as it could be. Just a couple of issues when we got the car back. Sports display doesn't work anymore and you now have to turn start/stop off everytime, where as before it stayed off all the time.
10 April 2025
Same reasons as above. One car a good job was preformed took a little longer than expected but I did have the wash and safety check. Issues with my other car no safety check video and the dash cams were left unplugged which I was not happy about.
10 April 2025
Got a free wash al done quicker than I expected
10 April 2025
Booked for MOT at 8.00am.(Agreed to wait for result). Told 9.50 had failed. Needed 1 tyre (in stock) and wiper blades (not in stock). Rebooked for 8.00am (Again waiting for result) Told tyre fitter did not start until 8.30!. Told passed at 9.50
09 April 2025
Friendly people Very impressed with the performance of my car after the service , braking improved and the acceleration greatly improved ??
09 April 2025
After using the stafford branch I was disappointed as they never returned calls and booking in vehicle recall wasn't easy. Everyone at Stoke on treat Lookers were brilliant, easy to book appointment- professional and would definitely use again.
08 April 2025
easy to deal with helpfull a overall good experience
08 April 2025
Because I received great service
08 April 2025
Very friendly, helpful and knowledgeable staff.
07 April 2025
Some of the members of staff in the showroom were most helpful.
07 April 2025
Courtesy car very dirty
07 April 2025
Nobodies perfect, but you're as close as you can be.
06 April 2025
Advised on extra work required and fitted me in swiftly to resolve.
06 April 2025
Great service from the staff, but when I went to the car the complimentary wash and hoover hadn't been completed so I had to wait another 45 minutes to take the car. A minor issue I know, but if you offer something you should ensure it's carried out.
06 April 2025
Certain service staff lacking positive helpful attitude.
06 April 2025
I was able to work from BMW, kept updated and looked after whilst my car was in with SERVICE.
06 April 2025
Called 3 times before I had a call back and the when my car was ready I fetched it the next day and had to sit and wait 3 minutes for him to summarise and type the report onto the computer.
05 April 2025
From start to finish's i was kept informed by Steve
05 April 2025
See above
05 April 2025
Service is always second to none!
03 April 2025
The service staff were helpful and friendly and made me feel welcomed.
02 April 2025
I was treated well and job sorted in very good time
02 April 2025
Very good service, staff really helpful, nothing to much trouble.
02 April 2025
Very helpful
01 April 2025
Great service
31 March 2025
Very helpful nothing to much trouble
31 March 2025
Katy looked after us well
30 March 2025
Very satisfied & the new vehicle condition video was very informative
30 March 2025
Friendly knowledgeable and professional staff
29 March 2025
What is required is done
29 March 2025
Vehicle was on time as promised
29 March 2025
Everything was done timely and the wait was quick.
28 March 2025
Good customer service at the front desk and kept me updated about the service so completely satisfied. Thank you
28 March 2025
Representative was friendly and proffesional
28 March 2025
Good service
27 March 2025
Excellent and professional
27 March 2025
Late completion
26 March 2025
Service was amazing, wasn't told at the beginning about the difference of pay towards my service plan
26 March 2025
Job was done quickly and gave a good service chekc
26 March 2025
I was seen on time , dealt with efficiently and politely. The work was completed on time as promised and the environment is very clean and nice
26 March 2025
All OK
25 March 2025
Great service customer is number one
25 March 2025
Did the job but typical wash and vac promised was not available unless waited an hour
25 March 2025
Couldn't be any better
24 March 2025
Friendly staff, quick and efficient service.
24 March 2025
Customer service excellent
24 March 2025
Very great customer services
24 March 2025
I now have to return the car and use a taxi (your expense) to get home and then use the taxi to collect the car when it's fixed. I actually work full time and this is extremely inconvenient!
24 March 2025
Cost is too high
24 March 2025
Service completed but light still on the dash once I left
24 March 2025
The work was carried out quickly and to a high standard.
23 March 2025
There is a problem with the car which has been sorted the time of bringing it back but the same problem seems unable to be resolved I find this strange
23 March 2025
The jobs I asked to be done was not done.
22 March 2025
Aimee was extremely helpful and Very polite. The valeting company who carried out the complimentary car wash was extremely poor. It took me 2 hours to put it right on my return home. E-mail sent to Lookers with photos attached.
22 March 2025
Professional Courteous
22 March 2025
No problems highlighted. Phone call to say car was ready to collect. Staff always courteous.
22 March 2025
Up front with all the expected costs and have never come back to say it would be more.
22 March 2025
Waited 2 months for recall to be completed. No car available to use. Engine light came on after 1 day. Told these are old faults but was not told of them when i picked car up. I was told my car was fine after health check. Never go back again!!!!
22 March 2025
Courtesy vehicle was absolutely filthy from inside and outside. Can't believe I was given it. Only reason I took it was because I was in a rush
21 March 2025
As above.Katherine who I dealt with looked after me perfectly
20 March 2025
Job done quickly and no problems
20 March 2025
Faultless as always
19 March 2025
Well recommended
19 March 2025
Very professional
18 March 2025
The customer service lady Aimee Welch who looked after booking my BMW in for the EGC replacement was excellent arranging taxis for me to get home and also getting back to Lookers when my car was ready to collect and was really friendly and polite.
17 March 2025
You keep getting my prefix wrong! I am Ms. Not Mr.
17 March 2025
Managed to get my car booked in and sorted at short notice.
17 March 2025
Easy and problem free booking and check in. Service with a smile.
17 March 2025
As always top service and help from the team at Looker's Stoke-on-Trent.
16 March 2025
Great friendly service.
15 March 2025
Quick and easy. Serviced whilst waiting in a comfortable area.
13 March 2025
Always good service
13 March 2025
Once again excellent service people there know exactly what they are doing good work
13 March 2025
Took a while to diagnose but overall good
13 March 2025
Friendly and efficient staff
13 March 2025
Everything went as planned.
12 March 2025
all the staff were so great! thanks to the technician who prepared the video and Sean at the front desk that made this visit so smooth.
11 March 2025
When booking in I found Aimee Welch to be most helpful and informative she did make all the arrangements to get me back home so please may I say a big thank you.
10 March 2025
I found it very easy to deal with everyone
10 March 2025
Kept me informed of progress throughout the day
10 March 2025
Brilliant customer service, I cannot ask for more.
09 March 2025
I been ignored when my car need service things need to be done
09 March 2025
Amy on service couldn't do enough to help and made a bad situation much more tolerable. Great communication throughout.
09 March 2025
The car had a free check and wash and clean inside while in for a recall and I was well looked after by Amie
08 March 2025
Leaking sunroof not resolved. Car has been at dealer for 7 business days and still leaking. When car was in last, it was left dirty following the work completed on it, both inside and out. Taken back for a full clean and returned with damage to wing.
08 March 2025
Excellent service
08 March 2025
10/10
08 March 2025
Reasons given in my previous response.
07 March 2025
Problems dealt with ln a professional manner
06 March 2025
Satisfied
06 March 2025
again speed of service
06 March 2025
Same as above
06 March 2025
Jordan was very helpful and kept me informed throughout the process
06 March 2025
Aaron Bates was fantastic. Very knowledgeable and a great help with buying my new car. Nothing was too much trouble for him to help me.
06 March 2025
Service experience was good. Cost was very expensive
06 March 2025
Car was returned with stains on the carpet and door, None wash was requested but car was washed New I drive fitted but maps non functional, return visit required
05 March 2025
Very satisfied, wouldn't go anywhere else
04 March 2025
As above
04 March 2025
staff were friendly, can't complain about the customer service as they made me feel comfortable and welcomed. However I requested that my vehicle not be washed since I had recently had paint work done, yet when i received my car it had been washed.
04 March 2025
as above
03 March 2025
It's true
02 March 2025
As above
01 March 2025
No comms, at all in the day. eVHC was terrible. At collection at 5.30pm (had car since 9am), still no eVHC. Had to ask for it. All Green on the paperwork, video Tyres & pads only. No visual/comments underneath, suspension or engine. Duty of care??
01 March 2025
Very professional
27 February 2025
Sorted out my problem quickly & efficiently. Steve Cooper goes the extra mile.
26 February 2025
Staff genuinely courteous at all times
24 February 2025
Quick and easy
24 February 2025
All staff are polite and very professional
24 February 2025
Very satisfied everything was explain.
24 February 2025
Very efficient & good communication
23 February 2025
The lady who dealt with me welcoming
23 February 2025
As above
23 February 2025
Cost
22 February 2025
Relatively satisfied as the service of my car was completed quicker than expected, however the courtesy car I was given only had 30 miles of petrol in it. I put some petrol in it in order to get to work but then didn't use it because my car was ready
22 February 2025
Good service
19 February 2025
Customer service excellent
19 February 2025
See above
19 February 2025
Staff kept me up to date with what was required for service/MOT in relation to parts and costs.
19 February 2025
Prompt, efficient, effective and polite.
19 February 2025
As above
18 February 2025
Problem solved.
17 February 2025
Work was completed quickly and car cleaned which is a nice extra. Service was expensive for what it was, but no fault of the individual dealer.
17 February 2025
.
08 May 2025
Got me in to my dream car, need I say more.