OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
173 ratings and 129 comments received in the last 90 days.
18 May 2026
Very easy process Shannon was very helpful and knowledgeable
17 May 2026
Excellent service from Shannon, and a really nice atmosphere at the dealership. Everyone was friendly and welcoming, always checking to see if I needed anything.
16 May 2026
Pleasant staff, given advice and guidance re the most suitable car for my needs but with no pressure. Extremely helpful when I picked up the car when I had problems getting through to my insurance company.
15 May 2026
Kerry, Jack & Tom were excellent in supporting my needs and offering suitable options.
07 May 2026
Brilliant service from all the sales team involved.
05 May 2026
Very positive experience in comparison to the last time I visited the site, I felt like Mark went out of his way to ensure this. The whole process from start to finish was very quick, plenty of communication throughout and very happy with the vehicle
05 May 2026
My 7th BMW purchased from this dealership and on each occasion the purchase & delivery processes have been spot on
03 May 2026
Overall the service was outstanding from start to finish. Very quick and easy.
26 April 2026
Staff were pleasant and helpful made us feel comfortable
21 May 2026
Took all day to complete service. Prohibitive cost of courtesy vehicle.
21 May 2026
Prompt and courteous response
20 May 2026
Excellent helpful staff
20 May 2026
I was quoted £150 to investigate the fault with my roof. No call until we were on our way to collect the car 5pm ish to say that you had a quick look and would need it in again!! You told me what I knew and charged me for it!! Major GDPR issue too.
20 May 2026
Timely appointment
18 May 2026
excellent service
18 May 2026
I checked my car in onlime, which i did and on the app it was offered an mot at a redued cost so that was added to my service, but they told me it wasn't done as i had not booked in it but why was the offer availabe to me on check in.
16 May 2026
from reception to workshop all good
15 May 2026
It was easy simple and the gentleman put me at ease. Sorry forgot his name he was an Asian man.
15 May 2026
Very pleasant to deal with
FIND Lookers Stoke-on-Trent BMW
Address
- Bede Road, Radial Park, Stoke-on-Trent, ST4 4GU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01782 572 100
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
Address
- Bede Road, Radial Park, Stoke-on-Trent, ST4 4GU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01782 572 100
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
Address
- Bede Road, Radial Park, Stoke-on-Trent, ST4 4GU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 01782 572 100
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
Address
- Bede Road, Radial Park, Stoke-on-Trent, ST4 4GU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01785 508016
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
Address
- Bede Road, Radial Park, Stoke on Trent, ST4 4GU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01785 508016
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
20 May 2026
A very pleasant and smooth process and your salesman Thomas Herus was very helpful. I love the car and will definitely deal with your company again. Thank you.