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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
352 ratings and 166 comments received in the last 90 days.
07 July 2024
Mark Graham pays meticulous attention to detail and ensures that the buying process is easy and relaxed.
03 July 2024
No complaints, a quick and easy process explained very well.
02 July 2024
One happy customer ??
30 June 2024
Tom was a trainee but knowledgeable about every aspect of the sale
30 June 2024
Great experience and would recommend Lookers BMW to friends and family.
28 June 2024
Mark Graham was very knowledgeable about the product and helped us to chose the right car for us.
25 June 2024
Buying the car was a simple process. Payment was methodical and concise. All of the staff were very helpful.
08 June 2024
Good business
03 June 2024
Hassle free.
23 May 2024
An additional item was left off our order of our new car. We received a refund for addition and compensated by the dealership
21 May 2024
I've used Lookers many times for new cars and keep going back as the service is second to none. Great deals and great service - never had an issue!
20 May 2024
Top rate service from Mark Graham @ lookers BMW Stoke on Trent from start to finish. Mark made the whole process as clear as possible and nothing was too much for him. The service I have received was first rate.
19 May 2024
Mark Graham was very helpful during the process
14 May 2024
Extremely satisfied The whole process went very smoothly from Tom to the background staff So a very big thank you to you all????
12 May 2024
Jack always kept us updated.
10 May 2024
Thank you for a fabulous experience especially to Mark he even sent me a preview
10 May 2024
Helpful and effortless
10 May 2024
Bought a car on finance and very happy
10 May 2024
Lovely atmosphere, everyone very friendly . Nice and comfortable waiting area
06 May 2024
Jack Bourne was why we had a great experience at Lookers BMW Stoke from when we first spoke to him , we were kept up to date with our car order all the way through and his customer service was brilliant. Thank you Jack.
05 May 2024
Vehicle was well prepared. Handover went well and smoothly
04 May 2024
Very satisfied, Nathan went through many options for purchasing our new vehicle, he also gave us a great price for our part exchange
03 May 2024
Great service. Friendly staff. Excellent communication. Vehicle arrived ahead of schedule
03 May 2024
Very satisfied with the service we received from Thomas Herus
03 May 2024
felt very welcomed
03 May 2024
Very helpful sales exec, listened to exactly what we wanted and helped us secure it within our monthly budget
30 April 2024
Jack Bourne and James Downing are superb representatives of the brand. Really looked after me and my wife during the purchase of both our vehicles. Nothing is too much trouble, very knowledgeable and personable
27 April 2024
Regular updates prior to delivery of the car. Very helpful advice and answers to any questions I had. Excellent handover.
27 April 2024
Absolutely no complaints. Honestly cannot think of any way to improve!
21 July 2024
Happy with the service. You need to keep on top of the cleaning of your courtesy cars the only fault was the courtesy car was filthy dirty. I hoovered the car when I got home. Informed there was a back log with cleaning.
21 July 2024
Very comfortable place to wait and a good coffee to pass time away
21 July 2024
The staff were amazing and the whole experience was easy and no hassle.
21 July 2024
Easy process to service my vehicle, priced as expected, professional and helpful staff.
20 July 2024
Very good .was asked first goog communication email text ect
20 July 2024
Lookers were really helpful - and the service was good.
20 July 2024
Because the service was good
20 July 2024
Because I have no complaints what so ever
18 July 2024
No issues.
18 July 2024
Steve on service reception very efficient and friendly
18 July 2024
Overall very good service
17 July 2024
Complementary vac and clean, no rental charge and excellent vehicle to use.
17 July 2024
Just because of the valeters
16 July 2024
As above
16 July 2024
Very Good but pricey
15 July 2024
No hitches, no problems
15 July 2024
Still waiting for my updated MOT certificate
15 July 2024
Couldn't do enough,always go the extra mile
15 July 2024
Polite and friendly
15 July 2024
I am very satisfied with the service but not the price looking else where it's much cheaper
14 July 2024
Repair carried out fast and efficiently.
14 July 2024
Steve was an excellent communicator and very personable. A real credit to your service department.
14 July 2024
Kate Finney looked after me. She was superb and went above and beyond to ensure I felt valued.
12 July 2024
Excellent repair.... Communication needs improvement
11 July 2024
They kept me well informed of progress, and made the process very easy. They explained things well and overall I'd highly recommend them.
10 July 2024
I was treated very well by the member of staff booking my service in and out and kept well informed by the person servicing the car.
10 July 2024
Great communication and excellent service.
10 July 2024
The staff was very friendly and helpful. Stev acknowledged my concern and got out of the way to get the parts from Birmingham and got the problem fixed quickly and that avoided me cancelling my important engagements. I am really grateful for that.
09 July 2024
Fantastic service
09 July 2024
Steven Cooper in service is fantastic, very helpful chap.
09 July 2024
Always professional and feel well looked after at stoke
09 July 2024
Staff are very welcoming and courteous. Spacious facility, very relaxed and clean.
09 July 2024
Very polite and courteous, they kept us fully informed as to the progress and the work was carried out in the time frame we requested.
08 July 2024
Very satisfied
07 July 2024
The video sent to me was very good.
06 July 2024
Very easy to deal eith
04 July 2024
The gentleman I deal with (Shaun maybe?) is was excellent and helped me download the app which saved me money!
03 July 2024
Everything dealt with and also cleaned my car before pick up
02 July 2024
Professional staff
02 July 2024
I struggle to have time on my schedule and the staff all around were easy to work with, polite and efficient which made my life easier with what time I have, whilst doing a good job with my car.
02 July 2024
MoT was carried out at the time arranged and minor repair completed.
02 July 2024
Such an efficient service. No trouble for any of the staff
01 July 2024
Very satisfied thank you.
01 July 2024
Great customer service Friendly atmosphere Always look to help and solve any queries
30 June 2024
Great service couldn't ask for anything better
30 June 2024
Excellant
29 June 2024
Did what they said they'd do very efficiently
29 June 2024
Very smooth. Good communication.
29 June 2024
Brilliant service
29 June 2024
All staff professional and friendly. Particularly grateful to the person who valeted my car they found two items that I thought had been lost.They also made an excellent job. Please pass on my thanks.
27 June 2024
Best car buying experience I've ever had.
24 June 2024
Great
22 June 2024
BMW have never let us down in all the year's we have been going.
22 June 2024
Satisfied
21 June 2024
The video was really helpful. Car service was quick and written info thorough.
20 June 2024
.
20 June 2024
All the work was done
18 June 2024
Faultless
17 June 2024
Very good, i rarely give 5 starts
17 June 2024
Easy to book in , clean & impressive environment with great facilities & friendly attentive staff
16 June 2024
Very satisfied for looking after my car and me and the wife.
16 June 2024
Not all issues raised were fully rectified. The work on the recall was fully completed.
16 June 2024
My repair was completed very quickly and I was kept up to date on the progress.
14 June 2024
Extremely high quality service. The efforts of the service advisor, I believe named Kate, was especially appreciated as she did everything possible to net me back on the road in good time.
14 June 2024
Very satisfied
13 June 2024
Very efficient, friendly, personal and professional
13 June 2024
Kate was great. She really helped us in a moment where we had broken down on the way to holiday with 2 young childre, she helped us source a hire car and much more efficiently than if we had done so alone. Very friendly, personable and knowledgeable.
12 June 2024
Steve the gentleman who dealt with me was very informative and explained the charge when I questioned everything. I felt sorry for him with me moaning about my experience, but he handled it very well.
12 June 2024
The work was done quickly and when was convenient for me.
10 June 2024
I asked someone to phone back with a price for doing my job I booked the air con gas top up noone did
10 June 2024
Great service from start to finish
10 June 2024
Top notch, like a bmw dealers ought to be
09 June 2024
Great team and very helpful
09 June 2024
Incredible showroom with a quick and efficient recall service
09 June 2024
Did everything that was expected
08 June 2024
Break fluid service done quickly with a complimentary wash, very nice
06 June 2024
Fully explained the problem and the resolve.
06 June 2024
It was a great experience
06 June 2024
All task were completed to my satisfaction.
05 June 2024
Service staff is really good ??
05 June 2024
Great service
04 June 2024
Service centre easy to use and efficient
03 June 2024
Prompt, polite, professional and gave appropriate guidance for service. Service Advisor Kate Finney displayed the persona required when it comes to true customer care
02 June 2024
they were more than happy to deal with me as i could only get there minutes before the business closed and for someone that used to work in retail, i know how annoying that can be. so thank you to kate.
02 June 2024
It was very good and kept me update with everything
30 May 2024
The key drop was extremely useful and quick
28 May 2024
Great service and advice from Sean. Repair was completely quickly and great communication
27 May 2024
Great service from start to finish, only recommendation I would make is that you called me to see if I wanted to replace a tyre to be told you hadn't got them in stock so I would suggest stock is checked first before calling
26 May 2024
Very friendly staff. Better than the one in Crew.
25 May 2024
Great communication and service
24 May 2024
From start to finish the whole experience this sleek and efficient.
23 May 2024
Everyone was helpful
22 May 2024
Car has full BMW service history. That's the way I like it. Piece of mind.
21 May 2024
Great service.
21 May 2024
Work completed in time frame given and communication was excellent from Kate.
20 May 2024
Good service but a little slower than expected.
20 May 2024
Quick service plus car wash.
20 May 2024
Great service from lookers BMW
19 May 2024
Always concerned for the customer
19 May 2024
Excellent staff with fantastic knowledge and great Customer Service ethos
18 May 2024
Great surroundings genuine welcome kept us informed during warranty works
18 May 2024
Katherine Finney looked after me and was very helpful and thorough in her review of my car and what issues I had with it. The communication through out the day was great, quotes and advice were given without pressure. Excellent service.
17 May 2024
The staff and service were superb, Mr Jordan Eldergill(Senior Service Advisor)went above and beyond to make sure myself and my BMW were looked after to the highest standard possible.
15 May 2024
Very no issues, dealt with promptly on booking on phone
14 May 2024
Polite and clear.
14 May 2024
Yes very happy with everything and once again Kate Finney also got any issues resolved and undertaken with my BMW extended warranty on my M4.
13 May 2024
Great comms
13 May 2024
Good communication, clear points in the video
13 May 2024
Great service
12 May 2024
Great service, like the online check-in and drop-off
12 May 2024
Brilliant service
12 May 2024
Carried out work on time.
11 May 2024
I was pleased, the car was cleaned quite well and I had a detailed report on everything that had been done and needs to be done. Very helpful staff.
09 May 2024
Custumer service reprisentive was grate
09 May 2024
Nice place to visit and wait if required.
08 May 2024
Did exactley what I asked.
08 May 2024
Great staff
08 May 2024
Because my new car has an engine and isn't electric, your sales and finance team as always work tirelessly to get a deal over the line
08 May 2024
Fast service
06 May 2024
Great experience by friendly and informative staff.
06 May 2024
Always helpful and genuinely have best interest for the customer
06 May 2024
I like the video health check The service was carried out in a timely manner and pick up was straightforward
06 May 2024
No issues
04 May 2024
I had a positive experience throughout the whole process
02 May 2024
Very easy, very fast
01 May 2024
Excellent
01 May 2024
Showed genuine interest in an issue I was having with the vehicle to take appropriate steps to ensure the problem was fixed.
30 April 2024
No issues with service experience
29 April 2024
Steve explained everything that would happen and gave a realistic collection time after the service.
29 April 2024
Good service and professional and friendly handling of customer requirements
29 April 2024
Communication prior to the appointment and on the day was excellent and carried out exactly as advised.
29 April 2024
Shaun was fantastic
27 April 2024
Again I was looked after very promptly
27 April 2024
I got exactly what they told me initially.
27 April 2024
All the service staff keep me informed and are very helpful
27 April 2024
Excellent customer service and personal service.
16 July 2024
Quick delivery and kept informed of progress